Product Warranty
Proper maintenance is required to maintain warranty eligibility. Failure to perform routine care may void coverage.
COVERAGE
Frames – 3 years
Includes aluminum, stainless steel, teak, and synthetic woven frames
• Excludes: Discoloration, fading, painted decoration, or coating failure
that results from improper use
Fabric and Cushions – 1 year
Covers tearing, abnormal fading, and foam failure
• Excludes: Normal wear and cushion compression
TERMS
• Valid from date of shipment; original purchaser only
• DANAO’s liability is limited to the original purchase price
• Photos or inspection may be required to evaluate claims
NOT COVERED
• Misuse, abuse, neglect
• Unauthorized modifications
• COM (Customer’s Own Material) items
• Damage from excessive wind, freeze, or improper storage
• Packaging or shipping costs unless pre-approved
HOW TO FILE A CLAIM
1. Email photos and a written description to your DANAO representative. If you are unable to reach your DANAO representative, please direct warranty emails to warranty@danaoliving.com.
• Subject line: Attention DANAO Warranty Department
• Include PO number and order date.
2. Do not return product without written approval
3. If approved, an RA number and return instructions will be issued.
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